Training Courses

The Frontline Management Institute's Mentoring and Coaching Centre has a range of training and development courses and programs that can be delivered in-house in your organisation to help develop mentoring, coaching and leadership in your organisation. These courses can be tailored to meet the specific requirements of your mentoring or coaching programs and your organisational culture.

Training and development courses offered by the Mentoring and Coaching Centre include:

- Mentoring at Work
- Creating a Mentoring Culture
- Coaching Skills for Outstanding Performance
- Train the Trainer
- Workplace Learning
- Manage People
- Management Skills for New Managers
- Making the Transition to Supervision
- Team Effectiveness
- Effective Delegation
- Building Professional Confidence & Assertiveness
- Effective Communication and Interpersonal Skills
- Delivering Influential & Charismatic Presentations
- Management Skills for Experienced Managers

fmi Management Development Programs and Qualifications offered include:
- Certificate IV in Business (Frontline Management)
- Diploma of Business (Frontline Management)

Coaching and mentoring services for executives and managers are also available on a one on one or small group basis

Mentoring at Work
This Course is designed to train mentors in organisations. Mentors work with others in their organisation guiding, advising and sometimes coaching them in management or specialist skills.
This popular course, delivered in-house to organisations or as a public course, looks at the role of mentors in the organisation as well as developing core skills in mentoring.
The program can be tailored to meet the individual mentoring requirements of organisations.
It is also delivered for organisations which have participants in the Frontline Management Institute's Management Development Programs including Diploma or Certificate IV in Business (Frontline Management) programs. These Mentors work with participants advising and signing off on workplace projects, which are part of the assessment process.

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Creating a Mentoring Culture
This Course is designed to help establish and/or enhance a mentoring culture in organisations.
Mentors work with others in their organisation guiding, advising and sometimes coaching them in management or specialist skills.
This popular course, delivered in-house to organisations, looks at the role of mentors in the organisation as well as developing core skills in mentoring. The course helps people enhance core skills in Mentoring. It also examines challenges and issues that mentors face and identifies strategies to meet these challenges effectively.
The course is interactive and helps develop useful practices that can be used in general management as well as specifically in mentoring.

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Coaching Skills for Outstanding Performance
There is an increasing demand on managers at all levels to improve performance in the workplace. One of the most powerful ways for a manager to improve performance is through coaching people on their team. Coaching is now viewed as a fundamental part of a manager's role.
This practical hands-on course gives strategies and techniques for identifying key areas where there is a need for coaching, planning the coaching, carrying out coaching, arranging for practice and assessing the improved performance.
This is a very valuable skill development opportunity for every manager's toolkit!! You can start applying the principles and skills immediately for improved performance.

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Train the Trainer
"Gain the practical skills and the confidence you need to succeed!"
This very popular course is designed for people who will provide workplace training to small groups. This practical, hands-on interactive workshop enhances your knowledge and skills to prepare, deliver and review training sessions. You are given useful techniques, strategies, checklists, hints and tips for training to a professional standard. You have time in the course to prepare and deliver a short training session for the workplace and are invited to bring any notes and ideas along to the course to help you prepare. An extended three day version is available for in-house programs only.

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Workplace Learning
This course explores the way in which Frontline Managers can effectively encourage and support workplace learning and development. With the rapid pace of change and innovation today people must constantly update their skills and knowledge to perform effectively. Learning new and better ways to do things is a must for all team members if the team is to be successful in meeting their key performance indicators.
This course provides an introduction to a wide range of useful development approaches and tools. It gives guidelines for mentoring and coaching. Strategies for developing buy-in to learning from team members are examined in the light of participants own work team situations.

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Manage People
This highly interactive course helps people to develop the skills, knowledge and mindset of a successful people manager and leader of team members within an organisation.
Frontline Managers play a key role in managing and leading individuals within work teams. They play a prominent part in managing the performance of people who report to them directly and in providing leadership to teams.
This course explores the essential qualities of successful people managers. This includes managing the performance of individuals in teams and addressing performance related issues. It explores how an effective people manager can address issues and problems of individuals in teams.
Importantly the course provides a focus on how to build support and commitment within the work team. It also provides techniques to review and evaluate management of individuals within the work team, so that there is ongoing development of performance.
An extremely valuable and stimulating course for anyone in a people leadership role, whether experienced or moving into the role.

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Management Skills for New Managers
The challenge of managing other people is both exciting and demanding. You play a vital role in making sure that the team performs. You need good people skills as well as an understanding of the technical aspects of the work.
This popular interactive course helps new managers, or those with some experience, who want to further develop skills, learn and practise both people skills and management skills to develop good performance from the team. It helps you get organised and plan your work, projects and time management with lots of practical hints and tips. It helps you look at leadership styles that will suit your situation and understand the motivation of people at work. It gives practical advice on delegating, running effective team meetings, being assertive, resolving conflicts, coaching and communicating. The course also helps you plan your future development as a manager.

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Making the Transition to Supervision
Making the transition from team player to team leader can be difficult and very challenging. For many new supervisors it's their first step onto the launching pad for their new career. It's a transition that can be filled with many traps and even more questions.
This program has been specifically designed to assist new supervisors to identify and analyse the steps required to make this all important transition. Participants complete an "Action Plan for Success" throughout the program which can be reviewed and monitored by their manager during the transition period.

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Team Effectiveness
This course explores how Frontline Managers can best lead, facilitate and empower high performance work teams in their organisation. Strategies and skills for team planning, team motivating, managing performance and developing team members are developed in this practical workshop. Practical guidelines and practice in running focused and efficient team meetings form a valuable addition to the frontline managers' skill set

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Effective Delegation
This course explores how managers and leaders will best delegate effectively to achieve high performance and productivity from their team members.
Strategies and skills for planning delegation, carrying out the delegation, managing performance of the delegatee are all developed in this practical workshop.
The techniques to match the task to the delegatee's capabilities are identified Practical guidelines in carrying out the delegation are given and practised. Useful strategies for monitoring and measuring delegatee's performance are identified.

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Building Professional Confidence & Assertiveness
This very practical course has been developed specifically by fmi to help you build essential professional skills in confidence and assertiveness. The course gives you practical skills, techniques and useful tips that will increase your confidence, make you more assertive in workplace situations, and help you present a professional, calm and focused image in your workplace communications.
This course identifies and helps participants practise and apply assertive techniques appropriate for the situation and the people involved. Participants learn to select and apply assertive behaviour as opposed to aggressive or non-assertive behaviour. The course also provides valuable strategies for dealing with difficult and challenging work situations and difficult people.

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Effective Communication and Interpersonal Skills
This course helps plan and deliver effective communication. This both informs and persuades and is truly two-way communication involving effective listening, interpretation of body language and people skills. Effective communication also takes into account different relationship styles that may exist to optimise effectiveness.
Strategies for managing potential conflict and effective negotiation are explored.
This course also provides principles and helps develop skills for handling difficult situations in a positive and assertive way.
This workshop is excellent for developing effective communication skills, which are a cornerstone for effective interactions with colleagues and clients.

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Delivering Influential & Charismatic Presentations
The skills to develop and deliver effective presentations are crucial to many people working in organisations. Whether the presentations are to peers, to teams, to managers, customers or other stakeholders the presentations must be both informative and persuasive.
This very practical course takes you through the stages of planning, preparing and delivering effective presentations. Using checklists to help you at each stage you build up a professional presentation in a painless way. This is a very practical course and you gain lots of strategies, hints and tips that help you improve your presentation. Whether new to giving presentations or experienced and wishing to polish up your skills this course will help you in a supportive, fun and friendly atmosphere.
Participants are asked to bring details of a short presentation they would like to develop or improve to the course. They will be able to develop their own presentation and supporting materials as part of the practical work on this course

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Management Skills for Experienced Managers
The challenge of managing is both exciting and challenging. Experienced managers make sure that the team performs to their optimal levels. You need good people skills as well as an understanding of the technical aspects of the work.
This popular interactive course helps experienced managers review and enhance both people skills and management skills to develop outstanding performance from the team. It helps you improve organisation and planning for your work, projects and time management with lots of practical hints and tips. It helps you review leadership styles that will suit your situation and understand the motivation of people at work. It gives practical advice on ways to enhance delegating, running effective team meetings, being assertive, resolving conflicts, coaching and communicating. You will review how you can apply continuous improvement approaches to managing work The course also helps you plan your ongoing development as a manager

Read more about this course

Public course calendar
Enquiries: +61 2 9281 2635 or by email at fmi@managementcando.com

Management Programs and Qualifications
FMI delivers accredited tailored Management Development Programs leading to the following qualifications:

" Diploma of Business (Frontline Management) BSB51004
" Certificate IV in Business (Frontline Management) BSB41004

FMI also provides Recognition of Prior Learning (RPL) and short courses for frontline managers.
Our programs include work-based projects that give an immediate and measurable return to the organisation. We use and develop mentoring by experienced managers to help in development.

Visit our website for full details at www.frontlinemanagementinstitute.com.au

home | courses | fmi home | contact

Frontline Management Institute
Sydney Head Office
579 Harris St
Ultimo NSW 2007
Australia
t: +612 9281 2635
f: +612 9281 2641
e: fmi@managementcando.com

© Frontline Management Institute 2007